Contact Us
Our customer support team is available to assist Australian players with account issues, withdrawal inquiries, regulatory questions, and general assistance. We maintain strict compliance with Australian gambling laws and responsible gaming standards. Contact us through your preferred channel for prompt resolution of any concerns.
Support Channels & Response Times
We offer multiple contact methods to ensure you reach our team efficiently. Our support specialists handle account verification, payment processing questions, and technical difficulties. Standard response times vary by channel. Email inquiries typically receive responses within 24 business hours. Live chat provides immediate assistance during operational hours. All communications are recorded for quality assurance and regulatory compliance purposes required under Australian Consumer Law.
- Live Chat: Available during business hours for real-time support
- Email: [email protected] for detailed inquiries and documentation
- Phone: 1300 553 667 for urgent matters and account assistance
- Online contact form for general inquiries and feedback
Department Specialisations & Preparation
Different departments handle specific matters. Account and payment queries go to our Finance Team. Technical issues are managed by Platform Support. Complaints and disputes are directed to our Compliance Officer. Before contacting us, gather relevant information: account number, transaction IDs, and specific dates. This accelerates resolution processes.
- Prepare your account details and transaction information beforehand
- Specify the exact nature of your inquiry for accurate routing
- Include any relevant screenshots or documentation
- Reference applicable Australian gambling regulations if applicable
Last updated: January 8, 2026